Frequently asked questions
Your questions about Rixilo, answered: getting a table, the costs and the support on hand.
Everything you need to know
Product & service
- A table at the restaurant of your choice, whether you name a specific place or just a cuisine and a city. It works for restaurants that take online bookings and for those that don’t.
- Enter a cuisine or a restaurant, a city and the number of guests in the search, or and say what you’re looking for. You pick the restaurant, the date and the time, and we take care of the booking.
- Restaurants that take online bookings are usually confirmed within minutes. When we have to call the restaurant, it can take a little longer, depending on its opening hours and how busy it is. The confirmation reaches you by chat, SMS and email.
- We suggest similar restaurants nearby that still have a table at your time. You choose the one you like, and nothing is booked without your say-so.
- Yes. Many restaurants can’t be booked online, so we call them on your behalf, speak with the team and confirm your table. You don’t have to make a single call.
- Yes. Tell us about an occasion, an allergy, a high chair or a preference for the terrace, and we pass it on to the restaurant when we book. The restaurant has the final say on whether it can honour it.
- We cover 10+ countries. You can use Rixilo and chat with us in English, French, Spanish or Italian.
- No. Rixilo has no affiliation or partnership with the restaurants it contacts. We act as an intermediary between you and the restaurant to make booking easier, and the restaurant remains responsible for your meal and its service.
Billing & pricing
- You pay a booking fee of £3 per booking, or you can choose the Personal Assistance Plan. See the Personal Assistance page for the details.
- The booking fee of £3 per booking covers handling your request: searching the booking platforms, calling the restaurant when needed and trying to secure your table. It is shown before you pay, and it is not charged if you are on the Personal Assistance Plan. Because it pays for that work, it remains due even if no table can be found; if we get something wrong, such as charging you twice, and we will put it right.
- A monthly plan without booking fees and with priority assistance. You start with a 3-day trial for £0.01, then it renews at £69.80 per month unless you cancel. Details on the Personal Assistance page.
- Yes. The day before your 3-day trial ends, we email you the amount, the charge date and a link to cancel. Cancel before the trial ends and nothing more is charged.
- You pay by Visa or Mastercard at checkout, through a secure payment provider; we never keep your full card details. Every charge shows on your bank statement as RIXILO.COM. If you don’t recognise one, or write to contact@rixilo.com before you contact your bank, and we’ll look into it straight away.
- Prices are shown and charged in pounds sterling (GBP), VAT included where applicable. You always pay the amount displayed and accepted at checkout.
- In your user space: sign in with the Log in button at the top of the page, and every payment and receipt is listed there.
- No. Rixilo is not the restaurant: we book your table, and you pay the restaurant directly for your meal, as you would for any reservation.
- Our Cancellation & Refund Conditions set out when a refund applies. Questions about something you were charged? .
Account
- After your first purchase, we email you a link to set your password. Then use the Log in button at the top of any page with the email address you used at checkout.
- Click Log in, then use the forgotten password option to get a new link. If the email doesn’t arrive, look in your spam folder or write to us at contact@rixilo.com.
- In your user space, once logged in. You can also at any time for an update.
- or use the contact page, and our team will update them for you.
- We only use your details to make your bookings and run your account, and we share with a restaurant only what it needs to hold your table. Read our privacy policy to learn more.
Support
- The quickest way is the , open on every page. You can also send a message through the form on our contact page, write to contact@rixilo.com, or call +44 20 8097 0554 (7/7, 9:00 AM – 7:00 PM).
- or call +44 20 8097 0554 as early as you can, and we contact the restaurant for you. The restaurant’s own conditions apply, and ours are set out in the cancellation conditions.
- or call +44 20 8097 0554 right away and tell us what happened. Our team will work on an alternative or a solution for you.
- Use the cancellation form at the top of the contact page or on the Manage Plan page, or ask us in the . Your cancellation is confirmed on screen and by email straight away. Cancel during the 3-day trial and nothing more is charged; cancel later and no new monthly charge is made, with the plan staying active until the end of the month already paid. There is no minimum term and no cancellation fee.
- Use the cancellation form on the contact page or the Manage Plan page (choose Magazine), or ask us in the . Cancel within 7 days of signing up and nothing is charged. Cancelling the Magazine doesn’t cancel the Personal Assistance Plan, and vice versa.
